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Customer service
Welcome to our contact form for our after-sales service. Please read the information below carefully.
All PLUM fasteners are guaranteed for 2, 3 or 5 years depending on the model (excluding wearing parts = see FAQ). For an after-sales service, you will have to MANDATORY present
your proof of purchase (invoice)
WARNING: without proof of purchase (invoice) PLUM will not accept the after-sales service, even if your bindings are still under warranty.
If you no longer have your proof of purchase (invoice) you can buy back the parts of your bindings in the following "Spare parts" tab: Spare parts catalogue Do you have your proof of purchase (invoice)? Please fill in the form below, respecting all mandatory fields*.
As some bindings are made up of more than 200 pieces, please tell us precisely which piece you have a problem with. Please using the draw below. Click on them to enlarge
your proof of purchase (invoice)
WARNING: without proof of purchase (invoice) PLUM will not accept the after-sales service, even if your bindings are still under warranty.
If you no longer have your proof of purchase (invoice) you can buy back the parts of your bindings in the following "Spare parts" tab: Spare parts catalogue Do you have your proof of purchase (invoice)? Please fill in the form below, respecting all mandatory fields*.
As some bindings are made up of more than 200 pieces, please tell us precisely which piece you have a problem with. Please using the draw below. Click on them to enlarge
Our team is here to help you!
Before contacting us, you can consult the answers to the questions most frequently asked by our customers.
Please take into account that we generally respond to all requests within 1 to 2 working days.